The few times I contacted support lately, I never got a helpful or even respectful response. What's more frustrating than winning a tight battle through carefully timing your heroes' skills, only to be told "battle processing error" and your victory didn't count? But of course, that will be costly and takes away the fun of manually controlling the fight. But why do I only get the error when I win? The only solution to this issue, it seems, is to heavily invest in my heroes and titans to overpower the opponents so I can fight in the auto mode. It is clearly a glitch on hero wars' part and the team made no effort to fix it or even apologize for wasting my time. I keep my game up to date and restart often. When I reached out to support I only get the generic response of troubleshooting - I am familiar with technology. Even if I win again, it wastes my precious time and sometimes the battle error occurs multiple times in a row. I'm forced to restart the game and fight again - as these tend to be close battles that need to be fought manually, sometimes I lose the second attempt. This has happened to me so many times and almost always when I have just won a battle. My recent interactions with the support team (aka the "player experience team") only confirmed my impression that the game is designed not for optimal player experience but for the sole purpose of manipulate them into overspending, often through worsening their experience.įor example, when you fight in the manual mode in the dungeon, outland, or guild war you often get the "battle processing error" which will annul your battle result. I have come to a point where I found the mechanisms through which the game motivates players to pay fundamentally unethical, if not abusive, and I have lost much of the enjoyment in playing. However, all these mental tricks can only work for so long. Some, like me, stayed either because of the community they've built in the game or because of the sunk cost fallacy - what they've already invested in the game. Anyone who have played for a while can attest to this - most of the not-so-new servers have only dozens of active players left and hundreds who stopped playing. Not all players will fall for this, of course, and many in deed drop the game after a short period of time. However, it has recently become painfully obvious that Nexters cares very little if at all about player experience and the whole system is designed to keep players frustrated, anxious, and insecure enough so they will spend more and more. For their sake I continued to play and bought stuff here and there to stay competitive. I am lucky to have found a good guild early on and made friends in the game that I value. We all understand that Nexters is a for profit company and game developers need to be paid. It wouldn't have been so bad if it's just that. The same daily rewards have become negligible compared to what you need. Apart from buying bundles and events, you get to spend weeks sometimes months to collect the soul stones or fragments to add another star or promote your hero to the next level, and there are so many heroes to work on. As you approach 100+ levels, however, further growth becomes incredibly slow and tedious. It started simple and fun - growth had been a lot faster at lower levels, and rewards for daily tasks actually made a difference to your heroes and titans. I have played the game for about a year now. Hero Wars will steal them at any chance and the "support team" will insult you when you try to get them back. Make sure you don't have a lot of emeralds.The customer service is almost never helpful and has zero respect for paying "VIP" players. This game is not worth spending money on.
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